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Delivery & Substitution Policy

DELIVERY

H.Bloom strives to provide our clients with the best-in-class service while delivering the most luxurious flowers and plants available. Our orders are delivered between 8am and 6pm on the selected date of delivery. This delivery window may be extended until 8pm during high volume holidays. We will do our best to accommodate requested delivery times, but we cannot make any guarantees other than between the window of 8am-6pm. 

If a change in delivery address is needed, H.Bloom requires 24 hours notice before the original scheduled delivery. Additional fees may apply. Changes requested same day as the delivery date are not guaranteed. 

If you do not receive a delivery confirmation email within 24 hours of your selected delivery date, please let us know so we can follow up on your order immediately. Occasionally our delivery confirmations are delayed but that does not mean that your order was delivered late. If your selected delivery date cannot be met, we will contact you as soon as possible.

Please note during high volume holidays like Valentine's Day and Mother's Day, deliveries may be completed as late as 8 pm. 

 

SUBSTITUTIONS

Availability may vary due to but not limited to weather, seasonality, and market conditions. Therefore, substitutions may be necessary. We only substitute items of equal or greater value, and to preserve the quality & design style of each arrangement. If the floral vessel shown is not available, we will use a similar product of equal or greater value as well. Please note that during high volume holidays like Valentine's Day and Mother's Day, there may be a higher need for substitutions.

Due to COVID-19, we are seeing more needs to substitute certain flower types due to freshness or availability. Please note that we will do our best to ensure the overall style and design of the arrangement when substitutions are needed. For more information on COVID-19 updates, click here

QUESTIONS? CONTACT US

Contact email: customerexperience@hbloom.com

Contact phone number: 800.860.0928

 

Your purchase is final and nonrefundable. No product may be returned or refunded except for damaged products. If the product arrives damaged, H.Bloom will provide a replacement if the damaged product is returned by you OR a photograph showing damage is received by H.Bloom within 3 days of the original delivery date. If replacement product is requested, H.Bloom reserves the right to make substitutions based on availability and cannot guarantee the replacement will replicate the original order. 

If your order is a direct ship product via UPS, we cannot guarantee delivery due to weather or other factors that may affect your order arriving on time. In the event, that your product is delayed due to weather or some other outside factor, you will be given the choice of a full refund or a replacement sent out at the earliest available time.